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Finest Terms


This page outlines all of Finest Coffee policies which affect you and issues that you may have questions about. If you have question that is not answered here, then please email us using the contact form.

Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, this will normally be within 48 hours. If an item is not available we will inform you via email of the delay. Currently most items are sent by First Class mail, larger items however will be normally sent by courier. We reserve the right to select a different method of carriage at our discretion.

Postage Charges

Postage and packaging charges to addresses within the United Kingdom is charged at

£2.72 for 50 to 125 gm
£3.75 for 250 gm
£4.35 for 500 gm
£6.20 for 1 Kg .

Next Day Delivery

Orders placed no later than midday on the day of ordering will be dispatched that day via our courier to the address you have provided. Orders placed after this time will be dispatched the following working day.

Whilst we aim to ensure that the next day delivery time is met, there are sometimes issues with delivery which are outside our control. As soon as we know about any delivery issues which may affect your order, we will of course contact you.

For delivery to other countries please contact us for a postage quotation before placing your order.

Customer Support

Our customer support telephone number is 01782 613173 (standard call rate).
Our staff are available from 9am - 5pm GMT, Monday - Friday. Answer phone service available at all other times.

Cancellation Rights and Guarantee

Finest Coffee offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel your contract within seven working days, the seven working day cancellation period begins the day after the day the goods are received, for a full refund. Full Money including the initial postage and packing charges will be refunded within thirty days of your cancellation.

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Finest Coffee will collect them, and deduct the direct cost incurred from the refund.

Complaints

Finest Coffee believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by contacting us or by writing to:

Customer Services Department Finest Coffee 2 Old Stables Court Queen Street Newcastle under Lyme Staffordshire ST5 1ED

We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.